The IT research and teaching assistants (ARE-i) are students’ main points of contact for IT support. These students, who have undergone special training for their role, can be found in each faculty’s computer lab as well as the various libraries around campus.
You can also consult the Support-SI portal for written information about the digital services offered at UNIGE.Read more...
IT assistants (ARE-i) are available to help you with the following:
- Independent workstations in campus computer labs:
- accessing shared work spaces
- accessing your university email
- using your student ID card to print via the uniFLOW system
- using desktop tools
- installing faculty-specific software
- Software and desktop tools required for courses
- Digital services for students
- Laptop computers, smartphones, and tablets (without touching your device, they should be able to help you perform the following tasks in roughly ten minutes):
- setting up recommended configurations
- connecting to the UNIGE Wi-Fi network
- installing and setting up the uniFLOW printing system
- installing and setting up a VPN
- installing and updating antivirus software
- installing faculty- and university-supported software.
In certain situations, such as a lost or broken ID card, lost password, or locked account, you must contact the Help Desk for assistance.
Using the service
- Install and set up the five must-have UNIGE digital services.
- Visit the Support-SI knowledgebase:
Outage and maintenance alerts, articles about common IT problems.