UNIGE IT support is broken down into two services:

• the Digital Workplace knowledgebase, which contains written information about the digital services offered on campus
• the IT Service Desk, which serves as the main contact point for staff members.

The IT Service Desk is the first link in a chain of IT experts and support technicians who work all over campus to ensure that the university’s IT needs are met. Their job includes:

• handling and resolving incidents
• handling service requests
• providing information about and support for university equipment and software

You are...

• Independent contractors.
• A UNIGE staff member.
• A UNIGE honorary professor.

Terms & conditions

• Before contacting IT support, please look to see if there is already an answer to your question or problem in Digital Workplace.

• Support policy for private equipments (BYOD)

• Terms of Service
• Charter of use of digital resources
• Terms of access to digital resources

Using the service

• Knowledgebase articles about common IT problems.

Related services

• First, visit Digital Workplace: Submit an issue
• If your problem is not resolved, contact the IT Service Desk (CAD)